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Privacy Policy for OutreachPro

Last Updated: September 10, 2024

Welcome to OutreachPro Technologies ("we," "our," "us", "OutreachPro"). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://outreachpro.ai and use our services, particularly concerning email outreach generation, sending emails on behalf of users, and tracking email interactions.

We are committed to complying with leading global privacy standards, including the Personal Information Protection and Electronic Documents Act (PIPEDA) for users in Canada, the California Consumer Privacy Act (CCPA) for users in California, USA, and the General Data Protection Regulation (GDPR) for EU users, among others.

We request personal information solely when it is essential to deliver a service to you. This information is collected through fair and lawful methods, with your awareness and consent. Additionally, we inform you of the reasons for collecting your data and how it will be utilized.

Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information Collected from OAuth Authentication

When you use OAuth to authenticate, we collect personal information such as your email address, name, and profile picture. This allows for profile creation, login authentication, and authorization to access our services.

1.2 Information Provided by Users

To facilitate effective email outreach, we collect information about your product and service offerings, writing style preferences, representative company information, and publicly available information about your recipients.

1.3 Automatically Collected Information

When emails are generated and distributed using our site, we collect metadata such as timestamps, email IDs, and certain email contents (sender, recipient, subject, body) necessary to uniquely identify emails that are created and distributed using our site.

1.4 Non-Personal Data Collection

Additionally, we gather usage data from our platform through optional cookies. This information is collected and processed in a completely anonymous manner, such that it cannot be linked back to you or your identity.

2. How We Use Your Information

We utilize your information solely to the extent necessary to provide and enhance our services. This ensures that your data is used responsibly and only for its intended purpose. Specifically, we may use your information for the following purposes:

  • To enable and manage your access to our services and features.
  • To generate emails based on your preferences and provided information.
  • To send emails on behalf of users upon request.
  • To track if replies have been received for emails distributed using our site, ensuring our service effectiveness.
  • To handle and process payments for the services you use.
  • To communicate with you regarding updates to our services or the status of your orders.
  • To utilize anonymous data to enhance the performance of our application.
  • To comply with legal obligations, we may disclose your information if required by law or in response to valid requests by public authorities.

It is important to note that we do not read or process any of our users' emails that are not created and distributed using our site. Likewise, we do not read the contents of any replies that users have received, except for metadata to track email interactions and monitor service effectiveness. Additionally, we strictly use third-party APIs for AI capabilities that ensure they do not store or use message contents to train their models.

3. Retention of Information

We keep your information only for as long as necessary to deliver our services to you. If you decide to stop using our services, either by deleting your account or by explicitly requesting deletion, all of your personally identifiable information will be removed promptly.

In certain cases, information may be retained longer if required by legal obligations or court orders. Anonymized data may also be kept to improve our services and for statistical analysis, with no personal information included.

4. Information Sharing

We do not share any personally identifiable information publicly or with third parties, except as required by law.

5. Children's Privacy

We do not collect any data from children. Our services are intended for adults only.

6. Data Security

We adhere to stringent industry standards to protect the information we collect, ensuring the confidentiality, integrity, and security of your data. All data transmissions are encrypted using SSL/TLS technology. Robust security measures are implemented to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access (GDPR, PIPEDA): You have the right to request access to the personal data we hold about you.
  • Right to Rectification (GDPR, PIPEDA): You have the right to request correction of any inaccuracies in your personal data.
  • Right to Erasure (GDPR): You have the right to request the deletion of your personal data under certain conditions.
  • Right to Restrict Processing (GDPR): You can request limitations on how your personal data is processed under specific circumstances.
  • Right to Data Portability (GDPR): You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer that data to another controller.
  • Right to Object (GDPR): You can object to the processing of your personal data for particular purposes, such as direct marketing.
  • Rights under PIPEDA (Canada): Include the right to know why your information is being collected, how it will be used, and to whom it will be disclosed. You also have the right to access your personal data and challenge its accuracy.
  • Rights under CCPA (California): Include the right to be informed about the categories of personal data collected, the right to access the specific pieces of personal data collected, the right to request deletion of personal data, and the right to opt-out of the sale of personal data.
  • General Rights in the U.S. (outside California): While not governed by a comprehensive federal privacy law, users may still have rights under state laws or general principles of fair information practices, including transparency about data collection and use, and measures to safeguard their personal data.

If you wish to exercise any of these rights, please contact us at the email address provided in the contact section of this privacy policy.

8. Opting Out

In addition to our primary services, we offer various additional services designed to enhance your experience, such as sending newsletters and conducting customer satisfaction surveys. You have the right to opt out of these services at any time.

To opt out of email communications, you can click the unsubscribe link at the bottom of any email we send. Additionally, you can manage your communication preferences and opt out of additional services through your account settings.

9. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated Privacy Policy on this page with the "last updated" date. If we make material changes to this Privacy Policy, we may also notify you by email or through a notice on our website's homepage.

By continuing to use our services after those changes become effective, you agree to the revised policy. We value your privacy and will seek your explicit consent to specific changes when necessary before they become applicable to you.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please feel free to contact us at: phil@outreachpro.ai

By using our services, you confirm that you have read and understood our Privacy Policy.